Cancellation & Refund Policy

1. Service Cancellation by Customers

Free Cancellation — Customers may cancel a booking up to 2 hours before the scheduled service time at no additional charge.

Late Cancellation — If a booking is cancelled less than 2 hours before the scheduled service, a cancellation fee may apply to compensate the assigned service professional.

No-Show — If the customer is unavailable at the scheduled time and cannot be contacted, the booking will be considered a No-Show. In such cases, the service fee may not be refundable.

2. Cancellation by HouseHelper

In rare situations, HouseHelper may need to cancel or reschedule a booking due to:

• Service professional unavailability
• Safety concerns
• Severe weather or emergencies
• Technical or operational issues

If HouseHelper cancels a confirmed booking, any payment made by the customer will be fully refunded or applied as credit toward a future booking.

3. Refund Policy

Customers may be eligible for a refund when:

• A booking is cancelled by HouseHelper.
• Payment was made for a service that could not be delivered.
• Duplicate or incorrect payment was processed.
• The service could not be completed due to circumstances beyond the customer's control.

Refund requests are reviewed individually to ensure a fair resolution.

4. Service Quality Concerns

If you are dissatisfied with the service provided, please contact our support team within 24 hours of service completion.

Depending on the situation, HouseHelper may offer:

• A complimentary re-service
• Partial refund
• Full refund
• Account credit for future bookings

Supporting photos or additional information may be requested during the review process.

5. Refund Processing Time

Approved refunds are typically processed within 5–10 business days, depending on your payment method and financial institution.

6. Rescheduling

Customers may reschedule a booking before the scheduled service time, subject to the availability of service professionals.

7. Non-Refundable Situations

Refunds may not be issued in the following cases:

• Customer is unavailable at the scheduled time.
• Incorrect service details or address were provided.
• Cancellation after the allowed free cancellation period.
• Services have already been completed successfully.
• Dissatisfaction based on preferences that were not communicated before or during the service.

8. Contact Us

If you have any questions regarding cancellations or refunds, please contact us.

HouseHelper reserves the right to update this Cancellation and Refund Policy at any time. Any changes will be published on this page with the updated effective date.