1. Acceptance of Terms

By using HouseHelper, you agree to comply with these Terms and all applicable laws and regulations. If you do not agree, please do not use our website or services.

2. About HouseHelper

HouseHelper is an online platform that connects customers with independent service professionals for home-related services, including but not limited to cleaning, plumbing, electrical work, painting, appliance repair, gardening, and general maintenance.

3. User Accounts

• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activities that occur under your account.
• Notify us immediately if you suspect unauthorized access to your account.

4. Booking Services

• Bookings are subject to the availability of service providers.
• Prices displayed on the website may vary depending on the service, location, and job requirements.
• HouseHelper reserves the right to accept, reject, or cancel bookings when necessary.

5. Payments

• Payment must be made through the approved payment methods available on the platform.
• Additional charges may apply for extra work requested after the booking has been confirmed.
• Refunds are processed according to our Refund Policy.

6. Cancellations and Rescheduling

• Customers may cancel or reschedule bookings before the scheduled service time.
• Late cancellations may incur cancellation fees.
• Service providers may also reschedule or cancel due to emergencies or unforeseen circumstances.

7. Service Provider Responsibilities

Service professionals are expected to:

• Arrive on time.
• Perform services professionally and safely.
• Treat customers and their property with respect.
• Follow all applicable laws and safety standards.

8. Customer Responsibilities

Customers agree to:

• Provide accurate booking information.
• Ensure safe access to the property.
• Secure valuables before the service begins.
• Treat service professionals respectfully.

9. Prohibited Activities

Users may not:

• Use the platform for unlawful purposes.
• Submit false or misleading information.
• Harass, threaten, or abuse other users or service providers.
• Attempt to interfere with the website's security or operation.
• Copy, modify, or distribute website content without permission.

10. Verification

HouseHelper may verify the identity and background of service professionals. While we strive to maintain a trusted platform, verification does not guarantee future conduct or service quality.

11. Intellectual Property

All content on the HouseHelper website, including text, logos, graphics, images, software, and design, is owned by or licensed to HouseHelper and is protected by intellectual property laws.

12. Limitation of Liability

To the maximum extent permitted by law:

• HouseHelper is not liable for indirect, incidental, or consequential damages.
• We do not guarantee uninterrupted or error-free operation of the website.
• We are not responsible for losses caused by events beyond our reasonable control.

13. Warranty Disclaimer

Services are provided on an "as available" and "as is" basis. HouseHelper makes no warranties regarding the quality, availability, or suitability of services provided by independent service professionals.

14. Privacy

Your use of HouseHelper is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

15. Suspension and Termination

HouseHelper reserves the right to suspend or terminate any account that violates these Terms or engages in fraudulent, abusive, or illegal activities.

16. Changes to These Terms

We may update these Terms and Conditions at any time. Updated versions will be posted on this page with a revised effective date. Continued use of the platform constitutes acceptance of the updated Terms.

17. Governing Law

These Terms and Conditions shall be governed by the laws of Nepal, without regard to conflict of law principles.

18. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:

HouseHelper
Email:support@househelper.com
Phone: +977-XXXXXXXXXX
Website: www.househelper.com