1. Information We Collect

We may collect the following types of information:

Personal Information

• Full name
• Email address
• Phone number
• Home address
• Profile photo (optional)
• Payment information (processed securely through third-party payment providers)

Booking Information

• Requested services
• Booking dates and times
• Service location
• Special instructions

Technical Information

• IP address
• Browser type
• Device information
• Operating system
• Website usage data
• Cookies and similar technologies

2. How We Use Your Information

We use your information to:

• Create and manage your account
• Process bookings
• Connect you with service professionals
• Process payments
• Improve our website and services
• Send booking confirmations and updates
• Respond to customer support requests
• Prevent fraud and unauthorized activity
• Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information.

We may share your information with:

• Verified service professionals to complete your booking
• Payment processors for secure transactions
• Technology providers that help operate our platform
• Government or legal authorities when required by law

All third parties are expected to protect your information and use it only for the intended purpose.

4. Cookies

HouseHelper uses cookies to:

• Keep you logged in
• Remember your preferences
• Improve website performance
• Analyze website traffic
• Enhance user experience

You can disable cookies in your browser settings, although some website features may not function properly.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from:

• Unauthorized access
• Data loss
• Misuse
• Alteration
• Disclosure

While we strive to protect your data, no online system can guarantee complete security.

6. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When your information is no longer needed, it is securely deleted or anonymized.

7. Your Rights

Depending on applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your account and personal data
• Request a copy of your data
• Withdraw consent where applicable
• Object to certain data processing activities

To exercise these rights, please contact us using the details below.

8. Third-Party Services

Our website may contain links to third-party websites or use third-party services such as payment gateways. We are not responsible for the privacy practices of those third parties.

We encourage you to review their privacy policies before sharing your information.

9. Children's Privacy

HouseHelper is not intended for children under the age of 18.

We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated Effective Date. Continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions or need help regarding this Privacy Policy, please contact us.